Safe and Fair Play Policy
Thanks for your interest in safe and fair play!
We consider providing a fair and secure gameplay environment a top priority. In pursuing that goal, we do not tolerate cheating or abusive behavior. We expect our players to play fairly and by the rules of the game at all times.
Misconduct with any of the practices listed below or our Terms of Service, will lead to penalties such as, including but not limited to, revoked in-game currency, temporary game suspension and permanent game account closure.
Help us create a great gaming environment, and safeguard your account and device by keeping the following in mind while playing:
CLASH WITH RESPECT!
We're all here to enjoy games together. Sometimes that can mean arguing with friends over lost battles or derbies. That's fine, but being abusive towards others drains the fun from the game.
When engaging in any kind of in-game communication, we kindly ask that you are respectful of others. This also applies to the language used in your team's name and description (whether it's a Club, Clan, Task Force or Neighbourhood).
Here are a few examples of that we consider inappropriate:
- Hate speech, racism and other discriminatory language
- Obscene or sexually explicit banter
- Threats or harassment
- Excessive swearing
Report! If you encounter another player misbehaving towards yourself or others, please let us know by using the report button inside the chat. Reports are reviewed by our trained moderators who will take appropriate action.
Consequences of misconduct: Disruptive behavior can lead to temporary and even permanent game account closure. Making false reports just to get someone banned can lead to the same.
DON'T BE A CHEAT!
USE OF THIRD PARTY SOFTWARE
Third party software consists of unapproved apps that manipulate gameplay. By altering game functionality, third party software aims to provide unfair advantages while putting your account and privacy at risk.
Third party software includes:
- Hacks, "mods", or programs that unfairly alter game functionality
- "Bots", or gameplay automation services or scripts
- Any other programs that aim to modify or provide unearned progress
Consequences of misconduct: Trying to gain an unfair advantage by using prohibited 3rd party software will result in a permanent ban for any offending account(s).
LEAVE STEALING TO THE GOBLINS!
UNAUTHORIZED GEM BUYING/SELLING
Certain websites and individuals might offer cheaper gems/diamonds. Don't be fooled - it's a scam.
Such services request private login data (such as your NoSurrender, ID, Apple ID, Google Play credentials, etc) in order to access your game account. These vendors will gain access to your account and oftentimes, hijack the account and try selling it to other players.
IMPORTANT: If you release your private information/credentials to 3rd parties, you're permanently placing your game and financial/online security in a high-risk situation.
Consequences of misconduct: Purchasing gems or diamonds from 3rd party vendors can lead to revoked in-app currency and can even get your account permanently banned.
THERE CAN ONLY BE ONE!
BUYING, SELLING AND SHARING GAME ACCOUNTS
Selling, buying, sharing or giving game accounts to other players is against ourTerms of Service and never endorsed by NoSurrender.
Account sales involve advertising advanced game accounts, and luring players eager to progress with tantalizing and unrealistic promises.
The risks surrounding account sales are:
- The seller may take your money and never give you the account
- You cannot be sure that the seller won't continue using the account
- They may be selling the same account to multiple people
- The account status is unknown; it could already be poised for permanent ban
- The account will never be secure; NoSurrender cannot provide support for compromised accounts
- If you choose to spend money on the account, it is still in danger of permanent closure due to breach of our ToS
Help stop this nasty practice by refusing to sell your account, and reporting those who do!
Note: Also sharing an account between multiple players in order to gain competitive advantages is against our ToS.
Consequences of misconduct: We cannot guarantee the security of any account that has been passed from one player to another; we reserve the right to permanently ban any account that has been transferred between players.
OTHER UNACCEPTABLE BEHAVIOUR
- NoSurrender Staff impersonation
- Phishing other players' accounts
- Refund abuse
- Knowingly exploiting a bug
- Messing with Matchmaking
- Match fixing
- Encouraging others to break the rules
- Asking for or providing personal contact information
- Misuse of in-game chat for Advertising, Spamming & Scamming
- Political statements of affiliation, support, or opposition
The rules of our Safe and Fair Play policy (Code of Conduct) apply across all NoSurrender games “I didn’t know…” is not a valid excuse. We’re all here to have fun and enjoy the game!
HOW WE ENFORCE FAIR PLAY
Whenever we can, we aim to prevent cheating and disruptive behaviour in our games e.g. we implemented systems that proactively prevent players from using inappropriate language and/or 3rd party software. Where we cannot implement preventative methods, we use a mix of automated and manual review systems. To achieve a fair playing field for every player, we aim to enforce all rules equally to everyone. While much of our systems are automated, we also employ trained moderators who focus on leaderboards, tournament participants and community sourced reports. If you feel like you have received an unjustified penalty, please contact support and we will review your case.